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Introducing ’Hunters and Unicorns’ – the podcast that shows you what it takes to be #1 in software sales. Are you hungry for the inside scoop on what it takes to lead in the dynamic world of software sales? Join us each week as we dive deep into the journeys of the trailblazers shaping the tech landscape’s future. 🔍 Dive into pivotal past experiences. 🎙️ Unveil the Playbooks of Tech Titans! 🚀 Revealing strategies of tech leaders driving growth. 🎯 Insights from thought leaders, entrepreneurs, execs. 🔥 Ignite innovation, leadership, extraordinary achievements. 🌐 1M+ global downloads – a community of tech enthusiasts. 🦄🎉 Subscribe and discover what it takes to be #1 in software sales! 👋 We are your hosts, Simon Kouttis and Ollie Kuehne, founders of Hunters & Unicorns, a tech recruitment agency in the UK. Visit our website to find out more: https://huntersandunicorns.com
Episodes
Wednesday Jun 04, 2025
Wednesday Jun 04, 2025
We dive deep into the strategic thinking and tough decisions that shaped her journey—from running toward the fire in Saleslofts' early days to scaling operations and rebuilding customer teams at Hook. Natasha unpacks what it really takes to align customer growth with revenue in today’s high-velocity SaaS environment.
If you're navigating messy growth, operational debt, or building CS from scratch, this conversation is packed with hard-earned insights.
🙌 Thanks to our Sponsors!
🏹 Key Topics Covered
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00:00 – Intro
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03:43 – Natasha's evolving career
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05:50 – Building with No Playbook
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08:43 – When Your Org Chart Fails
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12:41 – Driving Revenue from CS
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16:00 – Rebuilding Customer Success at Hook
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22:10 – Scaling Fast Without Losing Focus
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27:45 – Coaching vs. Commanding
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32:12 – Mistakes That Made Her Better
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36:30 – What Growth Looks Like Now
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Running toward chaos is how you earn your seat. The people who grow fast are the ones who face the hardest problems first.
- Customer growth must be tied to revenue. Fluffy CS doesn’t survive—alignment with GTM is critical.
- Rebuilding is part of scaling. You often have to break what you built to keep growing the right way.🙌 Thanks for listening!This episode was hosted by Simon Kouttis and Ollie Kuehne, founders of Hunters & Unicorns, and post-produced by the team at videoforce.pro. If you enjoyed this episode, please drop a like/share and subscribe to our channel!
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🦄 Connect with Hunters & Unicorns
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Website: http://huntersandunicorns.com
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Twitter: http://twitter.com/HuntersUn1corns
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Instagram: http://instagram.com/huntersandunicorns
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💬 Notable Quotes
“Run towards the fire. The hardest problems are where growth comes from.” “Customer success has to earn the right to be there. You tie it to revenue or it dies.” “Sometimes you scale by breaking everything and starting over.”
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